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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Arrange and consolidate orders
   • Packed orders are consolidated into customer or carrier batches according to standard operating procedures.
   • Consolidated goods are placed into correct dispatch area.
2. Prepare for dispatch of goods
   • Goods are packed, shrink-wrapped and/or palletised.
   • Goods are labelled and appropriate documentation is attached according to standard operating procedures.
   • Goods are placed in dispatch area ready for loading according to pick-up schedule and carrier requirements.
3. Dispatch goods
   • Carrier and customer documentation is checked.
   • Loading and transportation requirements are accurately communicated to driver and received from the driver.
   • Goods are loaded onto vehicle using appropriate materials handling techniques and devices.
   • Inventory records/documentation is completed according to requirements.

Required Skills

Required skills

Look for evidence that confirms skills in interpreting information on job instructions orders supplier documents signs codes labels and other applicable reference documents checking orders quantities descriptions and supplier documentation packing shrinkwrapping andor palletising goods for dispatch maintaining dispatch documentation manual handling selecting and using lifting equipment appropriate to the load selecting dispatch procedures and processes including labelling entering information onto manual and electronic workplace documents

Required knowledge

Look for evidence that confirms knowledge of relevant legislation regulations and codes checking and recording processes and procedures handling of hazardous goods storage procedures and processes including labelling safe work practices and procedures hazards and control measures associated with undertaking warehouse dispatch processes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	A person who demonstrates competency in this unit must be able to undertake warehouse dispatch processes Competency in this unit cannot be claimed until all prerequisites have been satisfied
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria including required knowledge and be capable of applying the competency in new and different situations and contexts
Context of and specific resources for assessment	This unit may be assessed on the job off the job or a combination of both on and off the job Where assessment occurs off the job that is the candidate is not in productive work then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team The assessment environment should not disadvantage the candidate This unit could be assessed in conjunction with any other units addressing the safety quality communication materials handling recording and reporting associated with undertaking warehouse dispatch processes or other units requiring the exercise of the skills and knowledge covered by this unit
Method of assessment	Assessors should gather a range of evidence that is valid sufficient current and authentic Evidence can be gathered through a variety of ways including direct observation supervisors reports project work samples and questioning Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency The candidate must have access to all tools equipment materials and documentation required The candidate must be permitted to refer to any relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Packed	Wrapping, shrink wrapping, wrapping in bubble wrap, polystyrene packing, pallets, crates/boxes and others Sealing such as packing tape, banding, boxes, pallet racking
Labelled	Labelling meets requirements of dangerous goods legislation acts and regulations, storage of chemicals/poisons, industry codes of practice, environmental codes etc.
Documentation	Invoice, carrier or supplier documentation
Loading	Special loading procedures may be required with respect to hazardous goods, chemicals/poisons, etc. and for goods where size, shape, fragility require special procedures
Materials handling techniques and devices	Hand trolleys, wheelbarrows, motorised/hand pallet trucks (not sit on), hand carts, dedicated production or process lifting equipment such as baskets, spreader bars, cradles or the like attached to lifting equipment etc.

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